Privacy Policy

This policy outlines how Monark Mist handles personal information in compliance with the Protection of Personal Information Act (POPIA 2013). At Monark Mist, we prioritize protecting your privacy, ensuring that your personal information is collected and used in a legal, transparent, and proper manner.

Collection and Use of Information

We gather the following types of information about you:

Directly Provided Information:

When you register for a Monark Mist account or communicate with us, we ask for your username, real name, birthdate, address, phone number, and email address. We may keep messages you send through our Service and collect information you post as User Content. This information helps us provide, maintain, and operate the Service’s features and functionality.

Analytics Information:

We collect analytics data directly or through third-party services to measure Service usage and traffic trends. This data, collected from your browser or mobile device, includes visited pages and other details, helping us improve the Service. We aggregate this analytics information to prevent individual user identification.

Cookies Information:

Visiting our Service may result in sending cookies to your computer, uniquely identifying your browser. Cookies enhance your site navigation and login process. They also provide information about your Service usage, like viewed pages and clicked links. Persistent cookies stay on your hard drive after closing your browser, while session cookies disappear. You can refuse cookies through your browser settings, but some Service features might not function properly without them. Our Cookie Policy has more details.

Log File Information:

Each Service access automatically reports log file information from your browser or mobile device. Our servers record log file information, including web requests, IP address, browser type, referring/exit pages, clicks, and link interactions, which helps us understand Service usage.

Clear Gifs/Web Beacons Information:

We use clear gifs to anonymously track our Users’ online usage patterns. These are also used in HTML-based emails to track open rates and link clicks, enhancing Service reporting and improvement.

Device Identifiers:

Accessing the Service via a mobile device lets us collect, monitor, and store device identifiers like UUIDs. These identifiers, linked to your mobile device, help us understand how you browse and use the Service and assist in faster logins and navigation.

Location Data:

Mobile device access to the Service may include collecting location data like GPS coordinates. This helps us understand your Service usage and is crucial for location-based services.

Commercial and Marketing Communications:

We use your information, like email address, for direct communication, including newsletters, promotions, and offers. You can opt out of promotional emails but not Service-related communications (e.g., account verification, purchase confirmations, technical notices).

Service Type Information Use:

We may use cookies, log files, device identifiers, location data, and clear gifs for various purposes, including remembering user preferences, providing personalized content, monitoring Service effectiveness, diagnosing technical issues, and targeted advertising.

Sharing of Information:

Your information is not rented or sold to third parties outside Monark Mist without your consent. However, in events like corporate transactions, your information may be transferred as part of the company assets.

Required Sharing of Information:

If legally required, Monark Mist may disclose your information to comply with laws, enforce our Terms, or protect rights and safety.

Service Type Information Sharing:

Certain information types, like anonymized usage data, may be shared with business partners for the purposes described above.

Information Security:

Monark Mist is committed to securing your information with reasonable safeguards. While we strive to protect your privacy, we cannot guarantee absolute security. You are responsible for maintaining the secrecy of your account information.

Compromise of Information:

In a security breach, Monark Mist will take necessary steps to investigate and, where appropriate, notify affected individuals and comply with applicable laws.

Your Information Choices:

You have control over your account settings and can update them at any time. You can opt out of promotional emails but not Service-related communications. For assistance, contact us at info@monarkmist.co.za

Opting Out of Tracking/Advertising:

For instructions on disabling cookies and tracking tools, refer to your device or browser’s technical information.

Retention of Information:

After account termination, your private profile information may be kept for a reasonable time for backup or audit purposes. Publicly shared information on the service may not be removable.